Privacy policy

Privacy Policy

Privacy Policy
Last Updated: December 9th, 2025

UraGuard® (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or otherwise interact with us.

 

 

1. Information We Collect

We collect the following types of information when you visit our website or place an order:

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment details (processed securely by our payment provider).

  • Order Information: Details about your purchases, order history, and shipping preferences.

  • Communication Preferences: Your opt-in status for emails, promotions, and customer service interactions.

  • Automatically Collected Information: IP address, browser type, and website usage data collected via cookies and tracking technologies (see Section 6).

 

 

2. How We Use Your Information

We only use your information for:

  • Fulfilling and delivering your order.

  • Processing payments securely.

  • Providing customer support and responding to inquiries.

  • Sending transactional emails related to your order (e.g., order confirmations, shipping updates).

  • Sending marketing emails only if you opt in (you can unsubscribe anytime).

  • Improving our website, services, and customer experience.

Facebook & Instagram Data Sharing:
We use Shopify's integration with Facebook and Instagram (Meta) to help us run targeted advertising and better understand how users interact with our website. When you visit our site, information such as your device data, browsing behavior, and purchase history may be automatically shared with Meta through tracking tools such as the Facebook Pixel. This allows us to:

  • Deliver personalized ads on Facebook and Instagram.

  • Measure the effectiveness of our advertising.

  • Improve your shopping experience across platforms.

This sharing occurs even if you do not interact with our ads directly. You can learn more about how Meta handles your data at https://www.facebook.com/policy.php.

 

 

3. How We Protect Your Information

We implement security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction, including:

  • Secure payment processing through encrypted transactions.

  • Limited access to your information by authorized personnel only.

  • Industry-standard security practices to prevent data breaches.

While we take strong measures to protect your data, no system is 100% secure. If a data breach occurs, we will notify affected users promptly.

 

 

4. Your Privacy Choices & Rights

  • Opting Out of Emails: You can unsubscribe from marketing emails anytime by clicking the “Unsubscribe” link in the email.

  • Updating Your Information: If you need to update or correct your personal details, contact us at info@athenauragaurd.com. Requesting Data Deletion: You may request that we delete your personal data unless we are required to retain it for legal or security reasons.

To adjust your preferences for Meta’s personalized ads, visit your Facebook or Instagram settings or opt out at https://www.facebook.com/adpreferences/.

 

 

5. Sharing Your Information

We only share your information with trusted third parties when necessary to:

  • Process payments securely.

  • Fulfill and ship your orders.

  • Provide customer support.

  • Comply with legal obligations.

  • Deliver targeted advertising and improve analytics via Facebook and Instagram (Meta).

These third parties are required to protect your information and may not use it for any other purpose.

 

 

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve your browsing experience.

  • Analyze site traffic.

  • Enable advertising and tracking features, including through Facebook and Instagram.

You can adjust your browser settings to block cookies or use tools like https://optout.aboutads.info/ to manage ad tracking preferences. However, some features of our site may not function properly without cookies.

 

 

7. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted here with a revised date. We encourage you to review this page periodically.

 

 

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 Email: info@athenauraguard.com

By using our website, you agree to this Privacy Policy.


Refund Policy

Refund policy

UraGuard® Refund Policy

We want you to feel completely confident trying UraGuard®.

If you’re not satisfied with your purchase for any reason, we offer a no-questions-asked, money-back guarantee on your first order. Simply reach out within 30 days of delivery, and we’ll refund your full purchase—no return required and no shipping fees.

How to Request a Refund:

  1. Email us at info@athenauraguard.com with your order number and reason for the return (optional but helpful).

  2. We’ll process your refund within 3–5 business days.

Please Note:

  • Our money-back guarantee applies to first-time purchases only.

  • If you’ve already placed a second order, we’re happy to work with you on a case-by-case basis to ensure your satisfaction.

We’re here to help! If you have questions or feedback, please don’t hesitate to reach out.